The most common questions our customers ask is if their phone has been unlocked. We have implemented a 'Track My Order' link which will allow customers to know when their phone is unlocked or if their order is in process. We hope that this will assure our customers that their order is in process and we have not forgotten about them.
We ask our customers that if their time frame and order is not overdue that they could try not to ask us about their order. This is only so we can devote our time in completing orders and meeting the needs of our clients.
Any information to do with checking if your phone is compatible or not will be found within the product description of the page where you buy your order. Any information to do with how you unlock your phone will be emailed to you with simple easy to read instructions when your order is completed. This information is also in our 'How it Works' tab.
We advise customers that there is a chance that they may lose their money if they submit their IMEI to be unlocked with the wrong network or if the phone is barred. These things are easily checked for no more than £1.50 and could prevent any problems and give peace of mind. If the phone is barred the phone will not be able to make or receive calls so that is a good indicator that does not cost you anything to find out. We do sympathise with any buyer that makes these mistakes but we ourselves cannot get the money back in some cases as we are also bound by terms in a agreement with our suppliers. We will always do our best by our customers as and when we can which is why we warn our clients of what they need to know and check before purchasing.
We wish all our customers a happy buying experience and if you have had a good service from us please recommend us to your friends and family. If we are doing things right we want people to know about it.
There is strictly no refund If you have been provided with your unlocking code or your device has been factory unlocked with our service. All unlocking codes and services are sought through the correct carrier support. If there is any technical issue with the unlocking code or it is not working we strictly can not guarantee you a refund. There are very few instances or problems but in the rare case of any issue we are here to support you. We will mediate to find the solution if not known and desire to provide a solution as to any problem occured. If your device has become blacklisted after it has been unlocked we accept no liability and you will not be refunded. if you order an unlock service, we unable to refund you unless we are able to cancel it before the service completes. If you have ordered the wrong carrier service to unlock your device. We are normally able to refund you as long as it has been unlocked. We do not guarantee to refund you if you have bought the wrong network unless we can get a refund or cancellation. Every service description has a measure of what to check before ordering to ensure that there will be no problems. If you check your device as per the description this will ensure what you buy is what you need.
Please know we are wanting to make your experience positive and if we can help or assist you in any way we will. Our policy is only to help assist our customers know what we expect from them and what they can expect from us. We hope you enjoy your experience using Unlocking Smart and thank you for your business.
Thank you for reading and be assured of a problem free satisfactory experience should you buy any of our services. Happy buying.